Cancellation Policies

 Cancellation and Refund Policy for Extended Day Services

  • 30+ Days Notice: Travelers who cancel Extended Day services with at least 30 days’ written notice will receive a full credit to their account for the base cost. Activity fees are non-refundable.

  • Less than 30 Days Notice: Cancellations made less than 30 days before the scheduled service will incur a 50% cancellation fee for the base cost. The remaining balance will be credited to their account. Activity fees are non-refundable.

  • Less than 72 Hours Notice: Cancellations made within 72 hours of the scheduled service will not receive a credit for the base cost. Activity fees are non-refundable.

  • No-Shows or Uncommunicated Absences: If a Traveler does not show up for the scheduled Extended Day Program and has not communicated their absence in advance, no credit will be issued. In this case, both the Traveler and their guardian must attend an attendance meeting with the Program Director. The Traveler’s participation in future programs will be put on hold until a corrective action plan is agreed upon.

Extended Day Traveler credits must be used within the same season unless otherwise arranged. Unused credits will expire at the end of the season and cannot be applied to future dates.

Cancellation and Refund Policy for Overnight Services

Local Overnight

  • 30+ Days Notice: If a Traveler cancels 30 or more days before the scheduled local overnight, they will receive a full credit to their account minus the non-refundable deposit.

  • Less than 29 Days Notice: Cancellations made within 29 days of the scheduled local overnight will not receive a credit.

Domestic Overnight

  • 60+ Days Notice: Travelers who cancel 60 or more days prior to the scheduled domestic overnight will receive a full credit to their account minus the non-refundable deposit.

  • Less than 59 Days Notice: Cancellations made within 59 days of the scheduled domestic program will not receive a credit.

International Overnight

  • 90+ Days Notice: Travelers who cancel 90 or more days prior to the scheduled international overnight program will receive a full credit to their account minus the non-refundable deposit.

  • Less than 89 Days Notice: Cancellations made within 89 days of the scheduled international overnight program will not receive a credit.

No-Shows or Uncommunicated Absences

  • If a Traveler does not show up for the scheduled overnight program and has not communicated their absence in advance, no credit will be issued. In this case, both the Traveler and their guardian must attend an attendance meeting with the CEO. The Traveler’s participation in future programs will be put on hold until a corrective action plan is agreed upon.

Overnight Traveler credits must be used within the same year unless otherwise arranged. Unused credits will expire at the end of the year and cannot be applied to future dates.

Inclement Weather Policy

  • The safety of our Travelers and staff is our top priority. Decisions to cancel, postpone, or alter a program due to inclement weather are based on several factors, including:

    • Expected snow accumulation

    • Size and duration of the storm

    • Temperature drops and road/flying conditions

    • Staff comfort and ability to safely travel

    • School closures

  • We will notify travelers as soon as possible about any schedule changes via email and/or phone.

  • If a program is canceled due to weather, the base cost will be credited to the Traveler’s account and can be used for another Extended Day program within 60 days. Any unpaid activity fees will also be credited to the account for future use.